Delivery information

Delivery areas

The ordered products will be sent directly to your domicile, by courier or by post. We do not send ordered products to post-office boxes or general delivery departments.

Currently, we serve our clients in Italy, Germany, Austria, and some other European countries. If a product has to be shipped to Switzerland, please, send us your order, indicating the desired quantity of the product, the delivery address and your telephone number. We will contact you directly.
The delivery will be effectuated by post or by courier to your domicile or at any other address, indicated by you. By compiling the order form, the buyer permits Karner S.n.c. to carry out deliveries / shipments by courier, on its behalf and in its own name. In order to speed up the shipping process, please, indicate your phone or cell phone number. If products, ordered by you, are not available or partially available, you will be informed in a timely manner. In these latter cases, we reserve the right to deliver only the available part of the order, or else to cancel the whole order.

Normally, ordered products are sent within a few working days since the receipt of the bank transfer. Nevertheless, we kindly ask you to be patient, if - due to an event of force majeure - you will have to experience a longer waiting time.

Despite accurate checks and security precautions, goods can be damaged during transport. However, once they leave our storehouse, Karner S.n.c. is no longer responsible for possible damages - the couriers we rely on, instead, dispose of  insurances in conformity with law 286/05 for national transports, and of the CMR insurances for international transports. Any shortage or damage must be properly indicated in a delivery note, and immediately communicated to us. Only in this way, we will be able to make reimbursement arrangements.

If a destination country requires taxation of ordered goods, the amount of this last, as well as all other duties, will be at the expense of the purchaser.

Your orders will only be processed when all previous orders are paid. Until full payment, the goods will remain the property of Karner S.n.c.

Shipping costs

The shipping costs are calculated on basis of a destination country or region. They are always indicated in your order form and added to the total price. Regarding orders for Switzerland, we'll come into direct contact with you.

Shipping throughout South Tyrol is free of charge.